Bubgo makes it easy for everyone to keep track of your account.

Log in to My Account and click on My Orders, located on the left side of the initial page.

In My Orders, you will view the current status of all your orders, and each item.

On your order details page, various types of help options will be available depending on the status of your order. Please see the table below for more information on the options available at each stage of your order.

If you are having trouble checking the status of your order, please contact Customer Support.

The following possible reasons for not seeing orders in your account have been detected.

1. The user account logged in is incorrect
There are multiple ways to order from the Bubgo Store. In other words, it is critical to identify the correct user account to locate the order number accordingly.

* Do you receive order notification emails?
If so, the email address is your login account.

*Can you pay for an order directly through PayPal without registering?
If so, your PayPal account is the login account.
You can click "forgot your password" to get a new one, or you can search your email inbox to find a previous password.

*Have you previously signed in using Facebook/Google/Mobile?
If so, the social account is your login account. You can sign in the same way, and you will find your orders in your account.

2. The merchant channel recorded is incorrect
Please make sure that you place your order on Bubgo.com. In addition, you may want to look for the email notification associated with the order to make it correct.

3. User account logged in through a mobile browser
You want to check the status of a paid order logged in through your mobile browser, but you can't find it anywhere. As suggested, for more detailed information about orders or shipping, please download our app to check all your demands.

Please visit our website via your computer login (www.bubgo.com) or download the bubgo APP via your cell phone. Once logged in, you will be able to check the status of your orders.
If you have tried the above solutions and failed, please contact the customer support team by clicking "Need Help."

Please understand that 3 to 5 business days only apply to shipping via expedited courier and do not include the item's processing time. Therefore, total delivery time will be two different parts includes processing time and shipping time.

Handling time: This is the time it takes for your order to be ready to leave our warehouse.

This includes preparing your items, performing quality checks, and packing them for shipment. The handling time will be displayed on the product details page after selecting options such as size/color.

*For made-to-measure items: the processing time is only the tailor time shown on the product details page.

*For items marked as "Ship within 24 hours": Processing time is guaranteed to be less than 24 hours.

Shipping Time: This is the time it takes for the package to arrive at your destination address after being sent. This depends on the shipping method you choose. It also shows weekday delivery, so please consider weekends when calculating estimated delivery dates.

Unfortunately, you cannot rush your order at this time because we are outsourcing from our global suppliers and all orders are in queue for fulfillment. However, please contact our customer support if you require your order to arrive by a specific date or need the product urgently.

If you need information before you purchase, you will be directed to an online form to submit an inquiry, and we will respond within 24 hours. After submitting your inquiry, you can track its progress and submit updates in "My Inquiries."

We are sorry that we do not have a self-service invoice download service on our website. You can contact customer service to request an invoice for your order.
After the package is shipped, an invoice is usually automatically sent to your Email within 48 hours after the order is placed. However, if you do not receive an invoice, you can request one from Customer Service. Customer Service will provide you with an invoice within 24 hours.

Forgot you were previously logged in account? Here are some tips to solve your problem.

1. Can you receive order notification emails?
If so, the email address is your login account.
You can click "forgot your password" to get a new one.

2. Can I pay for my order directly through PayPal without registering?
If so, your PayPal account is the login account.
You can click on "forgot your password" to get a new one
Or you can search your email inbox to find your previous password.

You can log in in the same way, and you will find your orders in your account.

If you have forgotten your password, click on "forgot your password." You will be asked to enter your email account, and a new password will be sent to you immediately. Once you have logged in with your new password, please go to My Orders and go to Account Settings to change your password.

If your account/email address has not been confirmed, please follow the steps below to do so.

1. Log in to "My Account" and click on "My Orders."
2. Click on "Account Information," select "Change Email," and enter your new email address and password.
If your original email address is misspelled and you can't access it, don't worry. Using this misspelled email address and your password, you can still log into your account on our website to view order details. If you need further assistance, please feel free to contact our customer service for support.

1. Log in to "My Account" and click on "Newsletter Subscriptions."
2. Uncheck "General Subscriptions."
Thank you so much for being so patient while we update your preferences.

To change and/or update your shipping or billing address.
1. Log in to "My Account" and click on "My Account."
2. Change it as you see fit under Address Book.
3. Edit your DEFAULT BILLING ADDRESS/DEFAULT SHIPPING ADDRESS "Edit Address" to add/edit the "Shipping Address."
Alternatively, you can change it in the bottom right corner of the Account Information page under "Manage Addresses."
You can also change, update or add a new shipping address during checkout.

When will the order confirmation email be sent?
Your order will be charged when your payment status is changed to "Paid." We will then confirm your payment and begin processing your order immediately. In some cases, PayPal and credit/debit card payments may take up to 24 hours to be approved. We will notify you that we have received payment by providing an email with the subject line "Order #_______ Payment Confirmation from Bubgo.com."

If you do not receive an order confirmation email, it is most likely due to the following issues.

1. Your payment has not been received
The time it takes to process your payment depends on the payment method you use. It may also vary depending on the bank and country/region. Please check your transaction history to confirm that the payment has been successfully received.

2. Your payment is underpayment verification
To ensure payment security, the payment verification process usually takes less than 24 hours. Therefore, please be patient and check the status of your order later. If we need more information from you, we will notify you in a timely manner.
We recommend that you wait at least 24 hours to receive your order confirmation email. Alternatively, you can check the status of your order by visiting the "My Orders" page.

3. You have entered an incorrect email address in your order
If you have been charged and have not received a confirmation email after 24 hours, please check that the email address you registered with us is correct. Please refer to "How to change my account/email address" for further assistance if it is incorrect.

4. Your confirmation email is blocked or filtered
It happens that legitimate emails are blocked or moved to the spam folder. So please don't forget to check your spam or junk mail folders to ensure your email provider hasn't misfiled your emails.

We implement our login system where customers register using their email and password, and an account is created for them. Typically, in this case, the customer uses the email verification step to verify their identity.
Alternatively, you can use either the Facebook login or the Google account login exclusively as their login system. In this case, you sign up using Facebook Login, an account is created for you, and the authentication step is taken care of by Facebook or Google.

Register and sign in using your cell phone number
Yes, you can register for an account using your cell phone number when you access Bubgo through your mobile browser. To sign in, you need to enter your phone number and password.
Registering and logging in using your cell phone number simplifies your registration and login by replacing your ID credentials with your registered cell phone number.

Please note that only the Data Protection Officer can process data deletion requests. Send an email to [email protected] using the same email address as your registered account and provide the following information.
1. Delete your name and email of the account.
2. The order ID and product name from the latest order.
3. If there is no order, please tell us the date of your registration.
**Please make sure we have no after-sales service issues or credit. After deletion, you will not be able to log in to view your order or contact customer service. The officer will respond to your email within 1-5 business days.

1. Proceed to checkout
By selecting "Proceed to Checkout" you will be redirected to the following page, where you can choose to register and sign in or checkout through your social media accounts.
If you are logged in for checkout using a Facebook or Google account, the relevant social account will be your login account on the Bubgo website. You can follow your order by logging into Bubgo in the same way.

2. Checkout with PayPal
By selecting "Check-out with PayPal," you will be redirected to the login page of the PayPal website. Once logged in, the email address of your PayPal account will be created as your Bubgo login account, and a confirmation email with a random password for this Bubgo account will be sent to that email address. You can use the same account to log in to Bubgo to follow your order.

During the checkout process, you have the option to enter a different billing address by clicking "Edit" in the "Billing Address" section during checkout.
*Please make sure that the billing address you enter below matches the name and address associated with the credit card you are using for this purchase. Also, please note that your billing address and shipping address must be located in the same country.

1. Paypal
Pay with PayPal - a more secure and simple way to pay.
When you choose to pay with PayPal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You can still check out even if you don't have a PayPal account. To do this, click on "Pay with Debit/Credit Card," and you will be redirected to a secure page where you can enter your credit card information or complete your payment securely through PayPal.

2. Credit or debit cards
You can pay with a credit or debit card (VISA, Master Card, Switch, Maestro, Delta, or American Express card). You must provide the cardholder's name as it appears on the card and provides the same address as it appears on the card statement.
We do not accept payment by check, Style Card, Solo Card, Duet Card, cash, postal orders or gift certificates, or gift cards.
You must first register with the bank or other organization that issued the card to use this service.

The credit card plans listed above are the most commonly used credit cards on this site. If your credit card plan is not listed, please do not worry. We encourage you to proceed with your purchase.

Please note that Bubgo does not collect your credit/debit card number or personal information at the time of your payment. For questions regarding your transactions on our site, please consult your card issuing bank for information.

Resolving payment failure issues
On the error page for your payment, you will be indicated the reason for the rejection and be instructed on the problem you are experiencing.

For example.
"The payment failed because the bank declined the payment. Please pay with another card or choose another payment method."
"Payment failed due to insufficient funds/exceeded the limit. Please pay with a card that has a sufficient balance."

Your payment has failed due to one or more of the following reasons.
1) Incorrect or incomplete card/account information
2) Insufficient credit or account balance
3) Your card is not set up for international online payments
4) The maximum online payment limit is set too low
5) Technical problems with the payment system

We recommend that you.
1) Double check your card/account information to make sure it is correct
2) Use a different card or payment method
3) Contact your bank/service provider to enable the relevant function (e.g., international online payment)
*If none of the above suggestions solve your problem, please contact our customer support.

Sometimes, it looks like there are no coupons/rewards available. In this case, you can check the following.

1. Is your coupon/reward still valid? You can find this by going to "My Coupons"/"My Rewards and Points."
If the coupon/reward status shows expired or used, it means you can no longer use the coupon/reward.

2. Do you meet the minimum spend requirement?
For example, if the coupon/reward is only valid for items over $40, but the total value of the item is only $30, you cannot use the coupon/reward.

3. Have you reviewed the coupon/reward terms?
Some coupons/rewards are only valid on our app/website or can only be used for certain shipping methods/conditions.

4. Check if you have purchased an item with a "coupon/reward not available" message on the product page
Unfortunately, some unique products do not qualify and do not accept coupons/rewards.

Please understand that international transactions may take longer than usual to process. In addition, depending on the payment method, transfer times may vary.
In some cases, PayPal and credit/debit card payments may take up to 24 hours to be confirmed. We will notify you that we have received payment by providing an email with the subject "Payment confirmation for order # _______ from Bubgo.com."
If you have waited longer than the normal collection time and your order status is still pending, please first double-check that you do not have a duplicate order for which payment has been confirmed. If you need further assistance, please feel free to contact customer support.

We strive to help anyone in the world purchase from Bubgo.com by offering a variety of payment options. Soon, we will first accept cash on delivery as an available payment method worldwide. It will also be gradually introduced in other countries/regions.

Coupons
If there are coupons available in your account, you will be alerted that a coupon is available. Select the coupon that meets your purchase criteria or enter the coupon code directly to receive the discount.

Restrictions
Please note that there are usually expiration dates and minimum order amounts for rewards balances and coupons. This depends on the particular circumstances at the time the rewards/coupons are earned. You can see details on the My Rewards and Credits and My Coupons pages.

There are no restrictions on the application of credit balances.

1. What is 3-D Secure?
3-D Secure is an XML-based protocol designed to serve as an additional security layer for online credit and debit card transactions. It is intended to improve the security of Internet payments.
When a cardholder purchases a participating merchant, a pop-up window will appear asking the cardholder to activate the card by entering a password and personal information.

2. What does the cardholder need to do?
If 3-D Secure is required, you will be directed to your bank page to fill in personal information at the time of payment.
Please follow the instructions there to complete 3-D Secure activation to pay for your order.

After your order has been shipped, we will send you a shipment confirmation email that includes your tracking number. To check the status of your package, click on the link, and it will redirect you to the website of DHL or another shipping provider. This feature allows you to track your package using the tracking code provided in the email.

A.Through our Express Tracking System

B.You can also tracking by logging into your account

You can also track your order in My Orders by following these 3 steps.

Step 1
Log in to your account and click on My Orders.

Step 2
Find the relevant order in your order list and click on "VIEW ORDER" - to open "Track your order" for tracking.
Note: Currently, tracking is not always available for the postal service - no tracking is available.

Step 3
After clicking the Track button.
*Most packages can be tracked by website with the tracking number, and you will find the tracking details.
*For other packages, you will be redirected to the shipping company's website. There, you can enter your waybill number to find out where your package is located.

We work with different carriers and offer a variety of shipping options, including

If you need to change the shipping plan, please contact customer service.

Most shipments can be tracked through Track Your Order. Click the "Track Your Order" button in the order list, including the local carrier.
By clicking on the name of the local shipping company, you will be redirected to the shipping company's website, where you can find contact information.

Order processing time
Shipment is made within 24 hours and usually ships to your home in 3-15 business days.

Shipping Times To The US
Orders processed in the US will take 3-13 business days to arrive, however, in some cases, it may take longer, and up to 3 weeks.

Shipping Times For International Orders
For international orders, it can take between 3-15 business days for your product to arrive, depending on where you live, however, in some cases, it may take longer, and up to 3 weeks.

Shipping Times During Holidays
Please note that during the busy holiday shopping season throughout November and December, some orders may take a little longer to get to you. Thanks in advance for your patience!

In some cases, Value Added Tax (VAT), other taxes, duties, and/or fees are levied in your destination country/region. These additional taxes or customs clearance fees are the responsibility of the recipient. Unfortunately, we cannot estimate the fees, as customs and tax policies vary from country to country. For more details, please contact the local customs office of your destination or visit their official website. In some cases, customs clearance is required; in these cases, delays may occur, which will affect our original delivery estimate.
Due to customs control policies, please note that we are unable to list purchases as gifts or write down amounts lower than the actual product price.

Duties and Taxes Insurance
We offer duty and tax insurance for certain purchases, which can be checked at the time of placing the order.
If you pay customs and tax insurance at the time of placing your order and are charged for the taxes when your package arrives, we will gladly refund 100% of the taxes. Please let us know how much you were charged in total by submitting a new "Customs Duty Issue" ticket and a copy of the invoice at the time, and we will refund the amount you were charged.
Please note that we will not refund any taxes or duties if you have not purchased customs and tax insurance for this order.

For whatever reason, if you wish to refuse a package while it is in transit, you will need to wait until you receive it before making a return request.
Suppose you refuse to pick up the express parcel from the letter carrier or fail to pick up the parcel from the local pick-up store. In that case, our customer service will not be able to determine the parcel's condition and therefore cannot process your return request.
If a parcel is returned to our warehouse for personal reasons (see details below), we will contact you to re-pay the re-postage fee (via PayPal) and arrange a re-postage. However, please understand that no refunds will be issued in this case.

Details of the customer's personal reasons.
* Wrong address/no consignee
* Invalid contact information/no response to delivery calls and emails
* Customer refuses to accept the parcel / pay the tax fee / complete customs clearance
* Parcel not picked up by the deadline

What are Coronaviruses?
Coronaviruses are a large group of viruses that can cause many diseases, from the common cold to more serious illnesses. The novel coronavirus is a new strain that has not been previously identified in humans. According to the World Health Organization, the virus tentatively named the "2019 novel coronavirus (2019-nCoV)" has been in a global outbreak since late 2019. The most common symptoms include fever, difficulty breathing such as dyspnea, cough, sore throat, fatigue, or tiredness.

TIP: The global spread of coronavirus has affected all international shipments and customs clearance. Many flights have been canceled or reduced. Your shipping order may be delayed for some time, but our carriers will do their best to deliver your package as soon as possible. Please watch for package tracking updates. Please also take all necessary precautions to protect yourself and your family. Stay safe and healthy.

* COVID-19 UPDATE - Please allow longer lead times to ship ground orders for in-stock items due to increased demand. All delivery times are calculated in business days (MF), excluding weekends and holidays. We are making every effort to ship as soon as possible. Thank you for your patience and support of our business during this time.
1. All delivery times are quoted in business days, excluding weekends and holidays.
2. Some items may require additional shipping charges, and some can only be shipped via trucking service.
3. Bubgo reserves the right to limit quantities or charge actual shipping costs for bulk orders.

Bubgo wants you to be happy with every purchase, but customers may want to return an item in some cases. You can view the steps in our returns process in the table below.

If you need to return an item, you can begin the process by following these steps.
1. log in to your account and click on My Orders
2. Click on order you need help with
3. Make sure you have received your package and click on "Order Received." Then submit a "Return or Exchange" ticket, and you will be taken to an online form.
4. Please fill out the form, including as many details as possible, and upload photos that clearly show the problem with the item (if necessary).
5. Our Customer Service team will get back to you within 24 hours.
6. Customer Service will approve your return and send you a product return form. Please fill it out completely and send your item back to us as soon as possible.
7. Once we receive your package, your return will be processed within 3 to 5 business days, and you will then receive a refund.

Please note that we do not currently provide return labels or return forms to process returns.

Return Policy
Our goal is to provide a service that benefits all of our customers. We want you to be satisfied with each purchase you make. In some cases, you may wish to return certain items. Please read the return policy below, and we will do our best to assist you.

Returnable Items
Returnable/refundable or exchangeable within the warranty period
Items are subject to the following criteria.
1. Faulty items that arrive damaged or broken.
2. Incorrect size/color of the item received.
*Warranty.
- Faucets and lights and lighting category 1 year (excluding bulbs/LED strips/LED strings/decorative and night lights)
- The rest of the items 30 days

If you are not satisfied with your purchase and the product is still in new condition, we can arrange a refund. However, you will be responsible for paying the return shipping costs. Please submit a "return or exchange" ticket within 7 days of receiving your order.

Note: Items that can be returned/refunded within 7 days of receipt must meet the following criteria:
1. The item is in its original packaging with tags.
2. The item is in new condition: unwashed, unworn, unused, and unaltered.

Return Conditions
For items without quality issues, please understand that we will not be responsible for return shipping costs. All return requests must be authorized by our customer service team prior to shipping to our return address.

Non-returnable items
We cannot accept returns when.
1. Items outside of the warranty period.
2. Items that have been washed, worn, used, removed from labels, or abused.
3. Items in the following categories are not returnable for customer reasons.
*Customer reasons: no longer needed, wrong purchase, not as expected, change of mind, etc.

Before making a return request
For any reason, if you wish to cancel your order while it is in transit, you will need to wait until you receive the package before making a return request. This is because cross-border shipping involves complex procedures, domestic and international customs clearance, and local and international shipping companies and agents.
If you refuse to pick up the express parcel from the postman or fail to pick up the parcel from the local pick-up store, our customer service will not be able to determine the condition of the parcel and therefore cannot process your return request.
If a parcel is returned to our warehouse for personal reasons (see details below), we will contact you to re-pay the reloading postage (via PayPal) and arrange for reloading.

However, please understand that no refunds will be issued in this case. Details of the customer's personal reasons.
* Wrong address/no consignee
* Invalid contact information/no response to delivery calls and emails
* Customer refuses to accept the parcel / pay the tax fee / complete customs clearance
* Parcel not picked up by the deadline

Return address and refund
Return Address: You will need to send the returned product to our warehouse in China. Please be sure to submit a "return or exchange" ticket to customer service first to obtain a return address. Please do not return your package to any address stated on the shipping label where you received it. We are not responsible if the package is returned to the wrong address.
Refunds: Refunds will be issued to your Bubgo Credit account. You can pay for your new order with Credits or withdraw it to the original account/card you paid for previously. The original shipping and insurance charges are non-refundable.

Caution
If you wish to return an item, please click on "Order Received" to confirm that you have received your package. Then submit a "return or exchange" ticket with supporting proof (photo or video). We do not offer a return label service. Please contact our customer service for instructions. After you submit a work order, our customer service will approve your return request based on our policies, warranty, product status, and the proof you provide.

We are also not responsible for any after-sales issues that are mishandled without Bubgo's prior approval. We also require justification for each claim, such as photographic and video proof.
Trackable Parcel Tracking Period
Please note that all shipping companies will only accept inquiries submitted within the inquiry period. If you would like to inspect a parcel that has not been received, please contact customer service within the specified time period. Thank you for your cooperation.
* Expedited Express: 30 days from the date of shipment
* Expedited Post / Priority Line / Economy Air: 60 days from the date of shipment
* Postal Service - Tracking: 90 days from the date of shipment

Parcel delivery follow-up and review invitation
We will send you a shipment follow-up email after a certain shipping deadline and invite you to share your shopping experience.
* We hope you like our service. You are welcome to confirm your receipt and post a review to win shopping rewards. (If your party has not updated, our system will automatically confirm the delivery.)
* If you haven't received your package, please contact customer service for assistance.
If you need help, please contact us.

Order Cancellation Policy
For all products except custom-made items, orders may be canceled for a full refund at any time before the order is shipped.

For custom products
Orders canceled within 24 hours of payment confirmation are eligible for a full refund.
Orders canceled after production has begun might be canceled, but you will be responsible for 50% of the product price.
Customized products that have already shipped cannot be canceled.

P Leasing notes that refund processing times vary and may take up to 30 days, depending on your financial institution.

For PayPal, refunds are usually issued within 2-3 business days. So please check your account after.

For Klarna, once Bubgo accepts your cancellation/return, Klarna will cancel any future scheduled payments and refund any amounts due. The refund will be reflected in the Klarna app immediately. Refunds will be processed within 5-7 business days and will be returned to the debit or credit card originally entered at checkout.

For estimated refund times for the different payment methods, please refer to the table below.

Depending on the payment method, refunds will be issued to your Bubgo credit account or returned to the original account/card you previously used to make the payment. Please follow the instructions you received from the customer support team to check the progress of your refund.

After logging into your account, if your refund has been issued to your Bubgo Credits account, you can view your credits balance in My Rewards & Credits. You can use Credits/balance to pay for new orders efficiently and quickly.

If you need to exchange or return an item because it arrived defective, damaged/broken, the wrong products from your order, or soiled, we will cover the shipping costs for the exchange and return. If this is not the case, you must cover the cost of shipping the item to our warehouse.

When issuing a refund to an invalid, expired, or canceled credit card, in which case we will receive a rejection code when attempting a refund, we will contact you to provide us with a PayPal account. Otherwise, the refund will be reissued to your store credit. You can follow up on our communications through "Tickets."

We guarantee the satisfaction of every customer. If you're no longer satisfied with the service provided by our agents, you can file a complaint with the supervisor for help.

There is a "Complaint" button at the bottom of each work order page.

Please enter the details of the problem in the message box, and the supervisor will respond to you within 24 hours to resolve your issue.

Bubgo understands that cyber threats are ever-present and evolving rapidly. At Bubgo, we invest heavily in our team, tools, education, and industry partnerships, all with one mission in mind, to help keep our guests' information safe.
Throughout this site, you will find tips to help you protect yourself from scams used by threat actors and fraudsters, as well as information on how to take action when it comes to security and fraud issues.

Security Tips

1. Make a habit of using different strong user names and passwords for all accounts.
It's important to use different passwords for each account, even if it's hard to remember them all. When you use the same password for multiple sites where you shop or log in, an incident at any one of those sites puts you at risk everywhere. Make sure to avoid using very obvious or easy-to-guess passwords (such as 123456 and password1234).

Keep track of all sites that require you to use your email address as your user ID when you log in. Ensure the email account has very strong security and recovery information that is hard to guess and different from all your other accounts. Finally, never share your passwords and PINs, and change your passwords and PINs frequently. An easy way to manage multiple complex passwords is to use a password manager or vault.

2. Don't use passwords and switch to password phrases.
Another way to come up with memorable, ironclad passwords is to use password phrases, a series of numbers, letters, and symbols that represent easy-to-remember lines or phrases. They're longer, more secure, and you're more likely to remember a sentence than a word. For example: When are we going camping? = H2tGo$Camp@ing?

3. Don't just click on a hyperlink. Test it first.
Another tactic used by scammers is to get you to click on a hyperlink in an email or online ad that looks like it takes you to your favorite shopping site but leads to an illegal site. Before clicking on any links, hover over them to see the full URL and make sure you know where the link will take you. If you are not sure if it is safe, do not click on the hyperlink. Instead, use a web browser to navigate to the brand's trusted website.

4. Watch for red flags in every email.
Scammers are sure to take advantage of busy times when people are more likely to receive confirmation and shipping emails, deal promotions, and more digital offerings. They create phishing emails that appear to come from your favorite brands to catch you off guard. But if you look closely, you'll see some features that will tip you off that something isn't right. For example, they often come from slightly "off" email addresses that differ from the official company name. Misspelled contact and brand names, typos, and incorrect grammar are also big red flags. So before you open it, ask yourself: Am I expecting to receive this email? Can I recognize the sender's email address and spell it correctly? If the email references a company I shop at, is it from the company itself?

For HELP with Bubgo.com orders, please visit https://www.bubgo.com/customer-support to contact the appropriate program.

At Bubgo, we take security very seriously. If you are a security researcher and would like to report a potential security vulnerability in any of Bubgo's visitor-facing online services, please submit your information below so that our security team can review and investigate. We require security researchers to interact with us responsibly and in accordance with this policy. Suppose you conduct security research and make disclosures as authorized by this policy and otherwise act in good faith. In that case, Bubgo will not take legal action against you in connection with such activities. Bubgo reserves all of its legal rights in the event of any non-compliance.

Bubgo will deal in good faith with security researchers who discover, test, and submit vulnerabilities or indicators of vulnerabilities in accordance with this policy and is committed to coordinating with you as openly and promptly as possible. We will use our best efforts to acknowledge receipt of your report within 7 days and may contact you for additional information once we have begun our investigation. To expedite this process, please provide all the details necessary for our team to fully reproduce your issue. To the extent we are able, we will confirm with you if any vulnerabilities exist and share with you any remediation measures taken by Bubgo. After the vulnerabilities have been verified and fixed, we will try to get the researchers approved whenever possible. However, public disclosure of vulnerabilities will only be authorized after the vulnerability has been addressed and requires Bubgo's express written consent. If you submit a report involving a third-party vendor, we will forward your report to that vendor. bubgo does not offer monetary rewards for vulnerability submissions.

It is a violation of this policy to engage in any of the following activities.
1. Publicly disclosing a potential vulnerability without Bubgo's consent
2. Access any visitor data or account other than your own
3. Modify, expose or disclose any guest data or account
4. Compromise the privacy or security of any Bubgo guest or team member
5. Damage Bubgo's intellectual property rights
6. Test any application or service that is not owned by Bubgo
7. Execute or attempt to execute a denial of service or other attacks that degrades the operation of the target
8. Exploit malware or other malicious software in any way
9. Test in a manner that results in unsolicited messages being sent to guests or team members
10. Submit a large number of low-quality reports
11. Submit reports to Bubgo by any method other than this form
12. Submitting low-severity issues that do not have clearly defined security implications
13. Failing to immediately delete/destroy sensitive information that you may have inadvertently accessed
14. Conducting research through a physical connection to the Bubgo network or other devices within a Bubgo store or Bubgo property
15. Conducting research through social engineering or other deceptive techniques
Bubgo may modify or terminate this policy at any time. Please check back periodically to ensure that you are aware of the current policy.

Submitting Vulnerability Information to Bubgo
Submit information here.
Please send details of a security vulnerability by sending us an email containing the following information.
1. A clear description of the problem
2. Full URL of the discovery
3. Steps to reproduce the issue
4. Attachments

Suggestions for resolving the issue (if known)
Submit to https://www.bubgo.com/ticket/Create_a_new_ticket.html
Open Ticket - fill in relevant information and select Vulnerability Reporting

1.Do you believe you have been the victim of a credit card scam?
Report the situation to your local police, bank/issuer, and the Federal Trade Commission (FTC).
https://ftccomplaintassistant.gov/

2. I received a phishing email with Bubgo branding that I don't think is from Bubgo.
Do not click on anything and delete the email. If you still have concerns, you can contact us at [email protected] or submit a ticket to us.
https://www.bubgo.com/ticket/Create_a_new_ticket.html
Open Ticket - fill in the relevant information and select Security

3. Does Bubgo send surveys?
Bubgo uses this site and other companies to conduct surveys. These surveys will ask you what you think of Bubgo. In these surveys, Bubgo does not ask for a username, password, or pin map.

You can contact us at [email protected] or submit a ticket to us.
https://www.bubgo.com/ticket/Create_a_new_ticket.html
Open Ticket - fill in the relevant information and select Security

4. How do I contact Bubgo if I have a security question?
If you still have concerns, you can contact us at [email protected] or submit a ticket to us.
https://www.bubgo.com/ticket/Create_a_new_ticket.html
Open Ticket - fill in the relevant information and select Security

5. How do I report fraud or scam issues on my Credit card?
Keeping a copy of the charge slip and comparing it to your billing information will help you quickly detect fraud.
If you see unauthorized activity on your credit or debit card, You can contact us at [email protected] or submit a ticket to us.
https://www.bubgo.com/ticket/Create_a_new_ticket.html
Open Ticket - fill in the relevant information and select Security